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Don’t be THAT Customer..

Enjoy this weeks #MandaMonday blog post by our owner!

As soon as people hear that I own a bridal shop, the first thing they ask is something like “Do you get a lot of bridezillas?” or “Are brides’ families really mean like on TV?” or “That must be full of drama!”
It’s true that this business has its fair share of drama, BUT, the good far outweighs the bad, and the vast majority of our brides are amazing women that I’m honored to have helped. We’ve grown close to many of our brides throughout their buying experience with us, and we attend many weddings as guests and stay in touch with many of our brides long after their weddings.

If you’ve had an appointment with us, you know that we are a very customer service focused business. We do our best to be friendly and accommodating while making the bride and her guests comfortable during their visit. There are however things that I will not tolerate:

1. Negative/Body disparaging comments by anyone, including the bride. We only want positive and constructive comments here. This should be a good experience and you should leave the shop feeling absolutely beautiful!

2. Rudeness and talking down to my staff. We’re here to help you, you don’t need to scream or be mean to get your point across. We don’t work like that, we want you to have a great experience with us, and lashing out at your consultant ruins that. The truth is that you’ll get a lot more out of your visit by being nice I am much more likely to pull some strings and call in a favor to the manufacturer to get what you want if you’re pleasant.

3. Be honest with us, don’t lie. If you gained weight and your dress is too tight, just be honest so we can come up with a solution! Your original dress measurements are in your file, and we are able to see if they’ve changed, so screaming at us about being measured wrong isn’t going to help. Things happen, and we understand that wedding planning is stressful. The more upfront you are, the better the chance of getting the end result you are looking for. If you’re pregnant, tell us!! We aren't going to post it on Facebook, I promise. We want to make sure that our gown fits you correctly and you look beautiful. Withholding information makes it hard for us to do our job effectively, and in the end it makes it harder on you.

4. Unrealistic expectations. I was getting my nails done yesterday and a woman walked in and had a fit because the sweet little ladies at the nail salon couldn't fit her in immediately. She had “places to be!” She stormed out and said, “I guess I’ll just have to make an appointment next time!” I looked at my sister and we both just laughed. Our shop is no different. If you are looking for personalized, one on one attention then please call ahead and make an appointment! Otherwise, be prepared to wait until we can assist you.

5. Unruly/Unattended children. We say it on our website, we say it when asked over the phone… A bridal shop is NOT a place for children. There is glass shelving and big mirrors, and all kinds of delicate white fabrics and breakable things. If you must bring a child, or if you really want to include a special child that’s fine, but they must behave and be attended. I will reprimand kids who are running around and hiding in racks, and I will reprimand the guardians who are not watching them. It’s a safety issue, so please keep this in mind and make arrangements for your children.

Our ultimate goal is for you to have a fantastic time finding your dress, and we want all of our brides to leave happy!! All of our consultants love helping brides, and are truly here to help you get exactly what you want. So, relax and come in with an open mind and we’ll help you find exactly what you’re searching for!

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