#MandaMonday

This week on #MandaMonday Amanda is talking about what happens when the unexpected happens... 

Try as we might, there are always things that are out of our control. Although we always do our best, we do sometimes make mistakes. This blog post is going to delve into what happens when things don’t go according to plan, and it’s going to highlight three completely awesome customers in the process.

Our second year in business, we had a major crisis with one of our manufacturers (which, by the way, we no longer carry) being late with wedding gown deliveries. Even though our orders were all placed with plenty of time to spare, gowns were constantly arriving later than expected. One poor bride, Julie, had a particularly nerve-wracking experience. We kept checking on the status of her dress, only to find it delayed time and time again. As her wedding day approached, we put together a “Plan B” of having our sample dress cleaned and switching the sash to the proper color to have ready, just in case. Thankfully, Julie’s gown arrived three (THREE!!!) days before her wedding, and our seamstress altered it perfectly. This is a very, very rare occurrence, and I have never had another close call quite like this, but the coolest part about this story is how awesome Julie was about the whole situation. We assured her that she would have a dress, possibly a different dress, and she said, “I know you guys are doing your best, and I know you’ll take care of me.” This was awesome of her, because she had every right to be angry, but instead of yelling at us, she trusted us and let us do our job. In the end, she looked absolutely gorgeous!

Last year, when our bride Crystal came in to pick up her dress, we discovered that the manufacturer had sent the wrong size, and the dress was too small. It was a mistake on their end, which they were fully willing to fix, but the correct size gown wouldn’t arrive until just a few weeks before Crystal’s wedding. Crystal then opted to select a new dress off the rack so she wouldn’t have to fret about the gown arriving in time. She liked her new gown, but not as much as her original gown. Even so, she was nothing but sweet and understanding throughout the whole ordeal. Then, as fate would have it, when she came in for her first fitting, there it was- her dream gown, the gown she had printed pictures of and brought to her appointment. It was a brand new dress in our shop, and it was also the dress she was originally looking for when she started shopping. We were able to pull some strings and get the gown rushed to us in her perfect size. Crystal was so sweet, and I love that the gown she ended up with was even better than the first gown she bought. She totally deserved a little wedding magic!

Recently, I helped a bride, Amanda, select a beautiful dress for her November wedding. When the dress arrived a few months later, we discovered that I had transposed the gown number and accidentally ordered the wrong gown. Talk about a bad day... We got the correct gown re-ordered, and all was well. I felt just horrible about this, because it was all my fault and the last thing I want to do is stress out a bride. However, Amanda was totally calm and understanding about everything, even though she had every right to be upset. Classy chick, that Amanda.

The moral of these stories is that, sometimes, s*** happens, and things don’t always go according to plan. However, you can rest assured that all of us at Bombshell will do whatever it takes to make things right. Your wedding happens once and we want it to be perfect! Every bride is important, and we want every bride to leave feeling beautiful in the gown of her dreams!