Skip to main content

#MandaMonday



This week on #MandaMonday Amanda is talking about what happens when the unexpected happens... 

Try as we might, there are always things that are out of our control. Although we always do our best, we do sometimes make mistakes. This blog post is going to delve into what happens when things don’t go according to plan, and it’s going to highlight three completely awesome customers in the process.

Our second year in business, we had a major crisis with one of our manufacturers (which, by the way, we no longer carry) being late with wedding gown deliveries. Even though our orders were all placed with plenty of time to spare, gowns were constantly arriving later than expected. One poor bride, Julie, had a particularly nerve-wracking experience. We kept checking on the status of her dress, only to find it delayed time and time again. As her wedding day approached, we put together a “Plan B” of having our sample dress cleaned and switching the sash to the proper color to have ready, just in case. Thankfully, Julie’s gown arrived three (THREE!!!) days before her wedding, and our seamstress altered it perfectly. This is a very, very rare occurrence, and I have never had another close call quite like this, but the coolest part about this story is how awesome Julie was about the whole situation. We assured her that she would have a dress, possibly a different dress, and she said, “I know you guys are doing your best, and I know you’ll take care of me.” This was awesome of her, because she had every right to be angry, but instead of yelling at us, she trusted us and let us do our job. In the end, she looked absolutely gorgeous!

Last year, when our bride Crystal came in to pick up her dress, we discovered that the manufacturer had sent the wrong size, and the dress was too small. It was a mistake on their end, which they were fully willing to fix, but the correct size gown wouldn’t arrive until just a few weeks before Crystal’s wedding. Crystal then opted to select a new dress off the rack so she wouldn’t have to fret about the gown arriving in time. She liked her new gown, but not as much as her original gown. Even so, she was nothing but sweet and understanding throughout the whole ordeal. Then, as fate would have it, when she came in for her first fitting, there it was- her dream gown, the gown she had printed pictures of and brought to her appointment. It was a brand new dress in our shop, and it was also the dress she was originally looking for when she started shopping. We were able to pull some strings and get the gown rushed to us in her perfect size. Crystal was so sweet, and I love that the gown she ended up with was even better than the first gown she bought. She totally deserved a little wedding magic!

Recently, I helped a bride, Amanda, select a beautiful dress for her November wedding. When the dress arrived a few months later, we discovered that I had transposed the gown number and accidentally ordered the wrong gown. Talk about a bad day... We got the correct gown re-ordered, and all was well. I felt just horrible about this, because it was all my fault and the last thing I want to do is stress out a bride. However, Amanda was totally calm and understanding about everything, even though she had every right to be upset. Classy chick, that Amanda.

The moral of these stories is that, sometimes, s*** happens, and things don’t always go according to plan. However, you can rest assured that all of us at Bombshell will do whatever it takes to make things right. Your wedding happens once and we want it to be perfect! Every bride is important, and we want every bride to leave feeling beautiful in the gown of her dreams!

Comments

Post a Comment

Popular posts from this blog

10 Reasons to Buy Your Dress At Bombshell We’re here to make you look beautiful. Our goal is to make sure you feel confident, gorgeous, and radiant. And gurrrrl do have some gorgeous dresses! We excel in customer service. It is our number one priority, to make sure you have an amazing shopping experience from start to finish! We help make you feel as comfortable as possible too! The experience is unlike any other. We strive to make you have as much fun as possible here. No stuffy bridal shop, and no pushy sales people. Just fashion loving women who love weddings just as much as you do! We celebrate with you when you found your dress, too! We cheers with champagne, have you sign the wall to encourage other ladies, and we take your picture with our iconic “I’m a Bombshell Bride” sign! :) Your money matters here. It is helping to pay for baseball camp, college tuition, family vacations and a newlywed couples first furniture purchase. We are a small business
1 comment
Read more

12 Things Brides Forget Before Their Wedding Day

BRING EXTRA SHOES! Those gorgeous heels you bought? Yeah, by the time the reception rolls around your feet will be killing you! Bring an extra pair of flats so you can keep dancing and socializing the night away. You’ll thank me later. Decide what to do with the gifts. This is often forgotten during the wedding planning process, but still pretty important thing to remember! Make sure you assign someone to pack up the gifts and tell them where to take them. Especially if you are leaving on your honeymoon that night! You don’t want to decide what to do with them after you have had a few glasses of champagne. ;) Assign someone responsible to take care of the marriage license! Your officiant will take two copies and one is your souvenir. (Yes, you will sign three of them.) Make sure you don’t ask your cousin who has had 4 possibly 6 drinks that night already. A pretty hanger for your wedding dress. Since your dress will be photographed you want to make s
1 comment
Read more

6 Tips for Stress-Free Bridesmaid Shopping

I have heard so many brides tell me that bridesmaid dress shopping was the most stressful part of her planning, so let me help make your shopping a bit easier with these helpful tips! Gurl I gotchu. Budget: This is one of the most challenging parts for your maids, so make sure you are upfront about your expectations from the very start. Communicate with your girls, ask what they can afford and plan accordingly. If your girls are on a strict budget, START EARLY! Having your girls know the price of the dress a few months before they need to order, will make this purchase MUCH easier on them. Thas way, your girls can budget for the dress and not add on last minute stress! Happy bridesmaids = a happy bride :) Time: As I said above, time is very important, because bridesmaid dresses can take up to 6 months to arrive. Also, don’t forget your girls need to get their alterations as well. No, this is not a perfectly fitted garment, and yes, they will almost certainly need alterati
1 comment
Read more